Chapter 1: Yum! Meets the One Minute Manager
I have the greatest job in the world. I travel hither and yon, observing how organizations behave. I'm always looking for companies that are trying to build themselves the right way -- by focusing on their customers and creating people-first, performance-based cultures.
Why is customer focus so important? Because whether you're selling pizzas or professional services, your business is not about you. It's about the people you serve. I say I'm always looking for companies that are trying to do it right because building a company the right way is a continuous journey. There is no final...