Chapter OneHUMAN CAPITALFrom Promise to Reality
All organizations now say routinely, "People are our greatest asset." Yet few practice what they preach, let alone truly believe it.
-- Peter Drucker, "The New Society of Organizations,"Harvard Business Review,
"People are our greatest asset." Do these words ring hollow for you? If so, you are not alone. As Peter Drucker observed at the dawn of this decade, this phrase has become a cliché -- and borders on a lie. Indeed, reengineering guru Michael Hammer has called it "the biggest lie in contemporary...