Chapter 1Making a Statement: The Last Shall Be First
Cleveland gets a bad rap. As a city, it's the butt of snide jokes and gibes. But having spent four years in Dayton, Ohio, as an undergraduate at the University of Dayton and another ten working for Xerox in the Columbus area, I knew there was more to Cleveland than a river that used to catch fire and a baseball team that wouldn't.
Unlike some of my colleagues, who refused to consider a promotion and a transfer to Cleveland to run the district sales office, I jumped at the chance. Their reluctance stemmed in part from a misperception that they'd have to undergo a...