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Dr. Deming
The American Who Taught the Japanese About Quality  
By Rafael Aguayo
This edition: Trade Paperback, 304 pages
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Table of Contents
Table of Contents

Contents

Foreword
Introduction
Acknowledgments
1 Management and Quality
2 Quality Must Come First
3 What Is Quality?
4 Variation in Management
5 Stable Systems
6 Cooperation: Suppliers and Divisions
7 Cooperation Between Management and Workers
8 Cooperation Among Competitors
9 The Need for Transformation
10 Focus and Philosophy
11 Inspection
12 Attitudes Toward Suppliers
13 Rebirth and Renewal
14 The Importance of Training
15 Leadership
16 Driving Out Fear
17 Enhancing Pride and Joy in Work
18 Improvement and the Minds of Workers
19 Basic Transformation
20 Competition
21 Where Are We?
Appendix A. The Deming Prize
Appendix B. William Edward Deming: A Brief Biography
Appendix C. Some National Implications of the Deming View
Appendix D. Further Reading
Notes
Index