Chapter One: Clarify Your Role
How, exactly, do you add value as a group leader?
Benjamin Haas is the managing partner in the Chicago office of the human resource consulting firm Towers Perrin, which has about 8,500 employees in seventy offices worldwide. He articulated the core truth about being a group leader:
The reality is that a leadership role is fundamentally different from the individual contributor role. A leader has fundamentally got to be somebody who is effective at making things happen for other people.
It's a real different mind-set in terms of what you do and how you impact the business. A leader...