Chapter OneThe Care and Feeding of Problems: How Difficult Behavior Gets Reinforced
What do you do about impossible people? You know the kind:
- The manager who hands you a rush project and insists that you drop everything to get it done. Then the completed report sits on her desk for a month -- just the way it did the last time.
- The ambitious colleague who frequently criticizes your work in front of the boss.
- The otherwise good assistant who is chronically late. She always apologizes, but the excuses are as annoying as her tardiness.
It's the chronic offenders like...