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Excerpts

Contents

Integrity Service Values and Ethics
Introduction: This Book Is About Your Success

1. Pursue Integrity
Do the Right Thing Because It's the Right Thing to Do

2. Greet Customers
Put People at Ease and Make Them Feel Important

3. Identify Purpose
Choose What to Do with Your Life

4. Value Customers
View Everyone as a Creative Person Who Enriches Your Life

5. Solve Problems
Increase Your Success by Solving Larger Problems

6. Ask How to Help Customers
Find Out What Needs People Have That You Can Help Them Fill

7. Assume Responsibility
Make and Keep Commitments That Get Results

8. Listen to Customers
Understand Who People Are and How They Think

9. Practice Teamwork
Multiply Your Own Personal Power

10. Help Customers
Create Extra Value for People

11. Set Goals
Expand Your Future Success and Fulfillment

12. Invite Customers Back
Cause People to Feel Good About Their Contact with You

Afterword