Chapter 1Quality: A Continuing Revolution
The purpose of this chapter is to provide a "lessons-learned" perspective on making quality happen.
The chapter shows that although human beings have always wished for high quality, they have over the centuries faced massive and changing forces requiring ever-changing strategies to reach their quality goals. It also shows that the current decades are uncommonly turbulent, requiring an unprecedented degree of managerial sophistication in choosing the needed strategies.
For supporting detail, the chapter traces out
1. How managing for quality has been undergoing...