Services and Quality
A guest at the Holiday Inn on Union Square in San Francisco is attempting to turn on the radio in his room. No matter which button he pushes the radio will not play. Finally, the guest reports a defective radio. A hotel employee soon arrives at the guest's room with a new radio, a box of chocolates, and flowers. As for the radio already in the room, the employee turns it on without difficulty (it plays perfectly) and quickly reassures the guest that the radio is tricky to operate. The server shows the guest how to work the radio and pleasantly exits the room, leaving both radios, the chocolates,...