Chapter 1: A FRAMEWORK FOR GREAT SERVICE
Manager, West Point Market July 14, 1994
1711 West Market Street
Akron, OH 44313
Dear Sir or Madam:
I feel compelled to write to tell you how much I enjoyed my trip to the West Point Market last weekend, and particularly how good the service was at the market.
From time to time, I drive all the way from Columbus to shop at your market because I have found no place like it in the State. What a delight it is to be able to find everything I could possibly need for even the most exotic recipes in one store!
Last weekend, in addition to the wonderful food, I...