Practice What You Preach

Practice What You Preach

What Managers Must Do to Create a High Achievement Culture

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Are employee attitudes correlated with financial success? Unequivocally yes! according to consultant and bestselling author David H. Maister. Based on a worldwide survey of 139 offices in 29 professional service firms in numerous lines of business, Maister proves that companies perceived by their employees to practice what they preach in matters of client commitment, teamwork, high standards, and employee development are more successful than their competitors. Put simply, employee dedication causes improved financial performance.
Through in-depth interviews, Maister explores the crucial role of the individual manager in promoting high morale among employees. Practice What You Preach boasts specific action recommendations from the managers of these "superstar" businesses on how to build an energized workplace, enforce standards of excellence, develop people, and have fun -- all in the name of profit. As a result, Practice What You Preach can help any manager increase profitability, and provides proof that great financial rewards come from living up to the standards that most businesses advocate, but few achieve.
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  • Free Press | 
  • 272 pages | 
  • ISBN 9780743223201 | 
  • July 2003
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Chapter One: The Survey

To ensure a comprehensive view, four measures of financial performance were obtained for each of the offices in this study:


  • Two-year percentage growth in revenues
  • Two-year percentage growth in profit
  • Profit margin
  • Profit per employee


These were then combined into a single financial performance score by averaging each office's performance on all four measures, giving equal weight to all four measures, and constructing a financial performance index (Appendix 1). Full financial information was available for 96 offices, compared to the 139 offices that... see more

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