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Excerpts

Contents

Introduction

How to Use This Book

1. The Survey Financial performance and employee attitude questions 2. Tramster: A Case Study Trust, respect and integrity 3. How Successful Offices Did It Enthusiastic, committed and dedicated people 4. Northport: A Case Study The right combination of fun and discipline 5. Correlations with Financial Performance An uncompromising determination to achieve excellence 6. Mustang Communications: A Case Study Build your people and the rest will come 7. The Predictive Package Nine attitudes that predict profits 8. Archipelago: A Case Study The best management is one-on-one 9. The Path to Performance The factors that cause financial performance 10. Tigrette: A Case Study Talent doesn't outweigh personality 11. Firm or Office? What's Driving Things? The individual manager is disproportionately influential 12. Mortimer Ransford: A Case Study The Culture Cop: non-negotiable cultural minimums 13. The Effects of Office Size Size makes things harder 14. Bellerephon: A Case Study You've met Alice, haven't you? Essential human qualities 15. Age Levels Your younger staff's views predict profits best! 16. Arkwright, Sutton: A Case Study It's about relationships, stupid! Walk the halls! 17. Additional comparisons Geography, lines of business and leverage 18. McLeary Advertising: A Case Study Don't go home if someone else needs help 19. Julie's Perspective Don't be afraid to live your values 20. Lessons: The Manager What managers must be, believe and do 21. Lessons: Creating the Success Culture, Intolerance, requirements and community 22. Lessons: Developing People Creating an energizing workplace 23. Lessons: Other Topics Hiring, Training, Rewards and Clients 24. It's Not One or the Other, It's Both! People development IS business development 25.The Courage to Manage Strategy versus expediency. Do what you say you'll do.

Appendix One The Financial Performance Index Appendix Two The 74 Questions Appendix Three The Factors Appendix Four Impact of Improving on Each Question Appendix Five How the Top 20 Percent Offices Did It Appendix Six Correlations Appendix Seven A Note on Structural Equation Modeling

References

Acknowledgments

Index

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