Chapter 1QUALITY, PERSONAL QUALITY, AND PERSONAL QUALITY CHECKLISTS
1. QUALITY AND TOTAL QUALITY MANAGEMENT
Although our primary interest is quality for the individual -- in work and in everyday life -- we begin with a brief survey of organizational quality, or, as it is frequently called, Total Quality Management (TQM). (Parts of this survey are drawn from the Report of the Working Council on Core Body of Knowledge for the Procter & Gamble Total Quality Forum of 1992.)
The working assumption of TQM is that continual organizational improvements, small and large,
are not only possible but are...