Skip to Main Content

About The Book

In this penetrating guide to involving employees in the process of total quality management, the authors make the argument that "personal quality checklists"--by which employees monitor waste reducers and value adding activities in their immediate work environment--can significantly increase individual understanding of the general concepts and implementation of top quality management.

About The Author

Product Details

  • Publisher: Free Press (May 11, 2010)
  • Length: 176 pages
  • ISBN13: 9781439118528

Browse Related Books

Resources and Downloads

High Resolution Images