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Quality Is Personal

Quality Is Personal

A Foundation For Total Quality Management

In this penetrating guide to involving employees in the process of total quality management, the authors make the argument that "personal quality checklists"--by which employees monitor waste reducers and value adding activities in their immediate work environment--can significantly increase individual understanding of the general concepts and implementation of top quality management.
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  • Free Press | 
  • 176 pages | 
  • ISBN 9781439118528 | 
  • May 2010
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