Quality Is Personal

A Foundation For Total Quality Management

Quality Is Personal

In this penetrating guide to involving employees in the process of total quality management, the authors make the argument that "personal quality checklists"--by which employees monitor waste reducers and value adding activities in their immediate work environment--can significantly increase individual understanding of the general concepts and implementation of top quality management.
  • Free Press | 
  • 176 pages | 
  • ISBN 9781439118528 | 
  • May 2010

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