Quality Is Personal

A FOUNDATION FOR TOTAL QUALITY MANAGEMENT

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In this penetrating guide to involving employees in the process of total quality management, the authors make the argument that "personal quality checklists"--by which employees monitor waste reducers and value adding activities in their immediate work environment--can significantly increase individual understanding of the general concepts and implementation of top quality management.
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  • Free Press | 
  • 176 pages | 
  • ISBN 9781439118528 | 
  • May 2010
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Chapter 1

QUALITY, PERSONAL QUALITY, AND PERSONAL QUALITY CHECKLISTS

1. QUALITY AND TOTAL QUALITY MANAGEMENT


Although our primary interest is quality for the individual -- in work and in everyday life -- we begin with a brief survey of organizational quality, or, as it is frequently called, Total Quality Management (TQM). (Parts of this survey are drawn from the Report of the Working Council on Core Body of Knowledge for the Procter & Gamble Total Quality Forum of 1992.)

The working assumption of TQM is that continual organizational improvements, small and large, are not only possible but are... see more

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