Chapter 1INFORMATION, ACTION, AND BUSINESS PERFORMANCE
The basic cause of sickness in American industry and resulting unemployment is failure of top management to manage....[Reform requires] transformation of the style of American management...a whole new structure, from foundation upward....Long-term commitment to new learning and new philosophy is required of any management that seeks transformation.
W. Edwards Deming
The transformation of modern management exhorted by W. Edwards Deming must take place at once if American business is to regain its competitive edge in today's global economy. The question confronting CEOs is...