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Results from the Heart

Results from the Heart

How Mini-Company Management Captures Everyone's Talents and Helps Them Find Meaning and Purpose at Work

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Results from the Heart introduces a new and helpful approach to improving job performance, improving job satisfaction, and helping organizations better respond to the rapid changes that are an inherent part of today's business environment. Mr. Suzaki recognizes that a motivated and engaged workforce should be part of any strategy to obtain and maintain competitive advantage.
--Carl Stern, CEO,
The Boston Consulting Group

Since the publication of Frederick Taylor's The Principles of Scientific Management, managers have relied on logic to compel action. Now Kiyoshi Suzaki, one of the world's leading experts on enlarging the talents, self-esteem, and growth of the individual employee, argues that logic alone cannot move people to act. Productivity problems are inextricably linked to self-esteem, he argues, and worst of all to a prodigious waste of individual talent. But each solution is personal, Suzaki concludes, and found only within ourselves.
"To find meaning and purpose at work we must use our brain," Suzaki says, "but listen to our heart." In Zenlike fashion he proposes that each of us ask ourselves a series of questions to determine the degree to which our brain is engaged with our heart. The framework around which this selfquestioning takes place is a groundbreaking concept that Suzaki calls "the mini-company." The author demonstrates how, within the larger workplace, each job is endowed with an almost spiritual meaning when each person -- at every level -- becomes president of his or her own area of responsibility. With simple diagrams, Suzaki shows how your boss becomes your banker or venture capitalist and your peers become your immediate suppliers or customers. The results are nothing short of astonishing. In Results from the Heart, Suzaki describes thousands of mini-companies he has "founded" during his worldwide consulting assignments. In most cases in which unhappy employees had previously "followed instructions like robots," there have been spectacular increases in both morale and productivity. If it is true that work is a journey, this manifesto for a more humane definition of the way we work is the roadmap.
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  • Free Press | 
  • 224 pages | 
  • ISBN 9780743223669 | 
  • May 2010
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Read an Excerpt

Chapter 1: Introduction

Stock markets go up and down. New technologies, competitors, products, and services emerge suddenly. The Internet has opened up previously closed boundaries, impacting the way we do business. We see more and more people facing this turbulent environment in which opportunities as well as problems abound. In such a world, where can we find our foundation?

Instead of losing sight of our intrinsic values, we must find meaning in this seeming chaos. We must go beyond just doing our work routinely. We need a fresh and lively new paradigm to continuously find purpose in what we do. Accordingly, here are two key... see more

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